Terms and Conditions

Welcome to Ingrown Toenail Help!

These terms and conditions outline the rules and regulations for the use of Ingrown Toenail Help's Website, located at https://ingrowntoenailhelp.co.uk.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Ingrown Toenail Help if you do not agree to all of the terms and conditions stated on this page.

We are A Khawaja T/A Ingrown Toenail Help (known as Ingrown Toenail Help), 120 Chorley New Road, Bolton, BL1 4NX.We are the data controller for the Website and in relation to information you provide in relation to our services.

You may reach us by messaging us using the contact us feature on the website, or writing to us at contact@ingrowntoenailhelp.co.uk.

Conditions of use

By using this website, you certify that you have read and reviewed this agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this agreement, you are advised to stop using the website accordingly. Ingrown Toenail Help only grants use and access of this website, its products, and its services to those who have accepted its terms.

By using this service you confirm that you have understood all the questions and answered them to the best of your knowledge, and that the photograph(s) uploaded are of your own body.

The information you provided during booking procedure and during the WhatsApp consultation must be accurate and as detailed as possible in order for us to effectively assess you.

Cookies:

The website uses cookies to help personalise your online experience. By accessing Ingrown Toenail Help, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Ingrown Toenail Help and/or its licensors own the intellectual property rights for all material on Ingrown Toenail Help. All intellectual property rights are reserved. You may access this from Ingrown Toenail Help for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Ingrown Toenail Help

• Sell, rent, or sub-license material from Ingrown Toenail Help

• Reproduce, duplicate or copy material from Ingrown Toenail Help

• Redistribute content from Ingrown Toenail Help

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Ingrown Toenail Help does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Ingrown Toenail Help, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Ingrown Toenail Help shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Ingrown Toenail Help reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Ingrown Toenail Help a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organisations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organisations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Ingrown Toenail Help; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Ingrown Toenail Help. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Ingrown Toenail Help's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Privacy policy

Before you continue using our website, we advise you to read our privacy policy at www.Ingrowntoenailhelp.co.uk/privacypolicy regarding our user data collection. It will help you better understand our practices.

Age restriction

You must be at least 18 (eighteen) years of age before you can use this website. By using this website, you warrant that you are at least 18 years of age and you may legally adhere to this Agreement. Ingrown Toenail Help assumes no responsibility for liabilities related to age misrepresentation.

Services we offer

Through our website we offer ‘online consultations’ via WhatsApp with a Health and Care Professions Council (HCPC) registered podiatrist. In addition to giving you advice and information on your health, our experts may also recommend a referral or a prescription request depending on your specific needs. You can also purchase any products we may sell.

To obtain services and schedule consultations, you must provide some details on the website.

You acknowledge that it is your responsibility to provide us with accurate and complete information.

We may decline your order for services or products under certain circumstances, including:

1. If for some unforeseen circumstances a podiatrist is not available. In this case, a full refund will be provided for this consultation. We will try to accommodate the problems by arranging another appointment if possible.

2. Your payment method is declined.

3. If a product you have ordered is out of stock. In this case a full refund will be provided.

You must provide us with accurate, honest and complete information about your medical situation, both when responding to our queries using the website and during any type of consultation. You also confirm photographs you provide are of your own body.

The consultation will be conducted via the app known as WhatsApp. The outcome of the consultation will be documented within WhatsApp. We shall retain consultation records in accordance with the applicable law and regulation, however we are not in charge of keeping track of your medical records. You can receive a copy of your consultation via email if you request for it.

Please note if antibiotics are needed these can be provided by your General Practioner (GP/doctor). We will provide you with a prescription request that can be handed to your GP reception desk. This includes symptoms, diagnosis and photographs. Most GPs accept this and prescribe appropriate antibiotics without the need for a face to face appointment. However, some may still want to see you for a consultation. This is out of our control. In order to receive a prescription request you will need to provide photo id, such as passport or driving license.

Cancellation, Refunds and Returns Policy

We ‘Ingrown Toenail Help ’ will try to contact you ‘the patient’ on two occasions within a 10 minute interval at the start of the time you have booked. This will be done via WhattsApp. If we don't get a response the appointment will be deemed as not attended by you. No refund will be issued.

A patient who wishes to cancel or rebook a pre-paid consultation will need to contact us 24 hours before the appointment time in order to be eligible for a refund. The refund will be retuned within 28 days to the original payment method. Please contact us at the following e-mail address to cancel your booking at contact@ingrowntoenailhelp.co.uk

Late or missing refunds. If you have not received a refund within 28 days, first check your bank account details and or your credit card account, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us at contact@ingrowntoenailhelp.co.uk

Payment

The price of a consultation/product will be the price indicated on the website when you booked the consultation/product. In order to pay for the services/products, you will need to provide payment card details at the time of your order. You must have appropriate authority to use the payment card which you use for payment.

We will not store your payment card details, but rather use a third-party payment provider, who is Stripe. You agree to Stripe payments using your card details to authorise your payment for the consultation. If you would like more information about their privacy policy, please search for stripe Privacy Policy.

You must make an advance payment for the consultation/product when you place the order.

Intellectual property

You agree that all materials, products, and services provided on this website are the property of Ingrown Toenail Help, its affiliates, directors, officers, employees, agents, suppliers, or licensor's including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute the Ingrown Toenail Helps intellectual property in any way, including electronic, digital, or new trademark registrations.

You grant Ingrown Toenail Help a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish. For issues regarding intellectual property claims, you should contact the company in order to come to an agreement.

User accounts

As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password.

If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address them accordingly.

We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.

Acceptable use restrictions

You must:

not act fraudulently or maliciously, such as by hacking into or introducing harmful code, such as viruses or harmful data, into the website or any operating system; not use the website or our services in any manner that is unlawful, unlawfully obtained, or inconsistent with these terms;

Not violate our or any third party’s intellectual property rights in connection with your use of our services or the website;

Not send any content that is offensive, defamatory, or otherwise objectionable in connection with your use of our services or the website;

Not use the website in any way that could harm, disable, overload, compromise, or interfere with other users or our systems’ or security; and

Not gather or harvest any data or information from any service or our systems, and refrain from attempting to decode any communications to or from any service’s servers.

Applicable law

By using this website, you agree that the laws of the United Kingdom of Great Britain, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Ingrown Toenail Help and you, or its business partners and associates.

Disputes

Any dispute related in any way to your use of this website or to products you purchase from us shall be arbitrated by a court within UK and you consent to exclusive jurisdiction and venue of such courts.

Indemnification

You agree to indemnify Ingrown Toenail Help and its affiliates and hold Ingrown Toenail Help harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.

Limitation on liability

Ingrown Toenail Help is not liable for any damages that may occur to you as a result of your misuse of our website.

Ingrown Toenail Help reserves the right to edit, modify, and change the website at any time. This Agreement is an understanding between Ingrown Toenail Help and the user, and this supersedes and replaces all prior agreements regarding the use of this website.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

We are not liable for business losses. The website and our services are for domestic and private use. If you use the website or our services for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Events that are not under our control are not our responsibility. If an event beyond our control causes a delay in the services we provide, in providing assistance for the website, we will get in touch with you as soon as possible to let you know and take action to lessen the impact of the delay. If we follow these steps, we won't be responsible for delays brought on by the event, but if there is a chance of a significant delay, you can get in touch with us to cancel your contract and get a refund for any services you paid for but did not get.

Internet Security. Please be aware that notwithstanding any explicit notification to the contrary, internet transmissions are never totally private or secure, and that any message or information you submit over the website could be accessed or intercepted by third parties.

We conduct consultations using WhatsApp. We use this App because WhatsApp encrypts every message sent on its platform which means the only people who can decode it are the sender and the receiver. See https://www.whatsapp.com/security. If you are not satisfied with this level of security, do not book a consultation for our services. We cannot be held responsible for WhatsApp services.

We are not responsible for other websites you link to. The website or our services may contain links to other independent websites or include referrals to third parties. Such independent sites or third parties are not under our control, and we are not responsible for their content or actions. You will need to make your own independent judgement about whether to use any such independent sites or third parties, including whether to buy any products or services offered by them.

WE MAY END YOUR RIGHTS TO USE OUR SERVICES/PRODUCTS AND THE SERVICES IF YOU BREAK THESE TERMS

If you have seriously violated these conditions, we have the right to terminate your access to our services/products and services at any time by contacting you. We will offer you a fair chance to make things right if what you did can be rectified.

If we end your rights to use our services:

You must discontinue using the website and any services/products, as well as any other actions permitted by these conditions.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.